Streamlined scheduling meetings across timezones that saved £150k+ a year
I've proactively identified and tackled the problem, effectively advocating its importance to stakeholders, and led the design process through to its successful implementation.
Since the feature was shipped, it has saved the business over £350k+ a year
Role
Lead Product Designer
Duration
6 Months
Team
Jane Doe
Product manager
John Doe
Software engineer
Jane Doe
QA engineer
John doe
Product Owner
1
Case study still in construction
Context
AlphaSights is a global knowledge search platform that connects clients with industry experts, consultants, and professionals across various fields to provide insights and expertise on specific topics. The platform enables clients to access on-demand consultations, market research, and other tailored services to support decision-making and problem-solving in their businesses.
While conducting research to uncover pain points within the internal platform, I noticed a recurring issue among associates. Although this problem wasn't initially within my contracted responsibilities, I seized the initiative to persuade the product owner of its significance and advocated for its resolution
Problem
Associates face significant challenges when scheduling meetings between advisors and clients across different time zones due to the global nature and scale of our organization. With offices spanning Hong Kong, Dubai, New York, Berlin, and London, coordinating suitable meeting times becomes increasingly arduous.
These challenges give rise to several issues:
Time-consuming coordination: Associates spend considerable time deciphering time zone differences to arrange meetings efficiently.
Increased rescheduling: The complexity of scheduling across time zones has led to a rise in meeting reschedulings, negatively impacting client and advisor satisfaction.
Error-prone process: Existing scheduling applications like Outlook often lack features to display current times across multiple time zones, requiring users to manually calculate differences in separate tabs before returning to the calendar, introducing the potential for errors.
Addressing these challenges is crucial for streamlining our scheduling process and enhancing overall efficiency
Take a look at the current flow below.
Exploring opportunities:
How Might we: Create an end-to-end experience that reduces rescheduling, streamlines associates workflow and save time/costs
Success Metrics
Monitor the frequency of meeting reschedulings before and after the project implementation.
1
Reduce % of reschedules
Quantifying the reduction in errors or discrepancies in scheduled meeting times.
2
Error rates
Measuring the reduction in time spent by associates on scheduling tasks.
3
Time saved
Satisfaction as a result of a smoother process with less back and forth via emails and rescheduling
4
Client and Advisor Satisfaction
Solution
Scheduling should not be difficult. With this implementation, it will increase the productivity of people and also reduce the room for any conversion errors.
Design considerations
Design considerations
Ideation
Spent time wireframing with the team, that includes engineers, product managers and even associates.
